Shipping policy

Shipping Policy

Last updated: August 4, 2026

This shipping policy applies to physical merchandise purchased from Owyhee Strategic Solutions. Training registrations, consulting services, and digital products are not physically shipped.

Order Processing

Most physical merchandise orders are prepared for shipment within 2 to 7 business days after payment is confirmed. Business days exclude weekends and United States federal holidays.

A different processing estimate displayed on a product page, in the cart, or during checkout controls over the general estimate above.

Some OSS products are produced or fulfilled on demand. Production begins after an order is placed, so an item might not be held as finished inventory before purchase.

Orders containing multiple products may require different production times.

Third-Party Fulfillment

OSS may use third-party manufacturers, print providers, warehouses, logistics companies, and shipping carriers to produce and deliver merchandise.

As a result:

An order may ship from a location other than Idaho.
Different items in the same order may arrive in separate packages.
Packages may use different carriers and tracking numbers.
The return address printed on a package might not be the correct location for a return.

Third-party fulfillment does not change your contractual relationship with Owyhee Strategic Solutions. Contact OSS rather than the manufacturer or fulfillment provider when you need assistance with an order.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are calculated or displayed during checkout based on factors such as:

Delivery destination
Product type
Package size and weight
Fulfillment location
Carrier availability
Selected shipping service

Delivery estimates begin after fulfillment and carrier acceptance. Processing time and carrier transit time are separate.

Delivery dates are estimates unless OSS expressly guarantees a specific date in writing. Weather, natural disasters, carrier disruptions, customs inspections, peak-season volume, incorrect addresses, and events outside our reasonable control can affect delivery.

Tracking

When tracking is available, a shipping confirmation will be sent to the email address or telephone number provided with the order.

Tracking information may take 24 to 72 hours to update after a label is created. The creation of a shipping label does not necessarily mean that the carrier has physically received the package.

United States Shipping

Domestic delivery times vary by carrier, destination, and service selected during checkout.

Remote, rural, military, and territorial destinations may require additional transit time. Some products or carriers might not be available for every United States destination.

International Shipping

International delivery is available only where offered during checkout.

International orders may be subject to:

Customs inspections
Import duties
Value-added tax
Brokerage charges
Local handling fees
Other government or carrier charges

Unless checkout expressly states that duties and taxes are included, the recipient is responsible for these charges. OSS does not control or predict the amount charged by another country, customs authority, postal operator, or carrier.

Refusal to pay duties, failure to complete customs requirements, or refusal of an international delivery does not automatically entitle the customer to a full refund. Actual shipping, return, customs, and handling costs may be deducted where permitted by law.

International restrictions can change without notice. OSS may cancel and refund an order when an item cannot legally or practically be shipped to the selected destination.

Shipping Delays

OSS will make reasonable efforts to ship within the stated processing period.

If we learn that an order cannot ship within the promised period, or within the period required when no promise was made, we will notify the customer and provide the options required by applicable law. These options may include:

Agreeing to a revised shipment date
Canceling the affected unshipped items
Receiving a prompt refund for canceled, unshipped merchandise

If an item becomes permanently unavailable before shipment, we will cancel the affected item and issue the appropriate refund rather than substitute a materially different product without permission.

Split Shipments

Products in the same order may ship separately because of inventory location, production method, package requirements, or carrier availability.

A customer is charged only the shipping amount shown and accepted during checkout unless the customer later requests a change that creates an additional cost.

Address Accuracy

The customer is responsible for supplying a complete and accurate delivery address.

Contact ac.owyheestrategic@gmail.com immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production or fulfillment begins.

When an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer, the customer may be responsible for:

Additional shipping charges
Return-to-sender charges
Replacement costs
Customs or carrier fees

OSS is not responsible for delays caused by an address correction requested after shipment.

Lost, Damaged, or Incorrect Deliveries

Tracking has not updated for an unreasonable period
A package has passed its estimated delivery date
A package arrives damaged
An item is missing
The wrong item was delivered

Include your order number and supporting photographs when relevant.

Claims involving visible damage, missing contents, or incorrect merchandise should be submitted within 14 calendar days after delivery. Claims involving a package apparently lost in transit should be submitted within 14 days after its estimated delivery date.

We may require cooperation with a carrier investigation before issuing a replacement or refund.

Packages Marked Delivered

When tracking shows that a package was delivered, check:

The stated delivery location
Mailboxes, parcel lockers, porches, gates, barns, offices, and other entrances
Household members, employees, or neighbors
Any carrier delivery photograph or notice
The local carrier facility

Contact the carrier and OSS promptly if the package cannot be located. We will assist with a reasonable investigation, but OSS is not automatically responsible for theft, weather exposure, animals, or loss occurring after confirmed delivery.

Preorders and Backorders

A product described as a preorder, backorder, limited production item, or future release may have a longer processing period. The estimated shipping period displayed with that product controls.

If that estimate materially changes, we will notify affected customers and provide cancellation or delay options required by law.

Training, Services, and Digital Products

Course registrations, private training, consulting, assessments, downloads, and other digital products do not require physical shipping.

Any confirmation, access instructions, forms, equipment lists, schedules, or digital materials will be delivered electronically using the contact information provided with the order.