Training Policies

Registration, payment, and eligibility

A registration is confirmed only after OSS accepts it and receives the required payment. Unless a written course listing states otherwise, full payment is required to reserve a seat. The registrant must provide accurate contact information and meet the prerequisites, age limits, legal eligibility, equipment, and conduct requirements stated in the course listing or confirmation.

Registration is personal unless OSS approves a participant substitution. A substitute must meet all course prerequisites and legal requirements.

Liability waiver and participant information

Every participant must complete the required liability waiver, release, emergency-contact information, and any course-specific acknowledgments before taking part. A participant who does not complete the required documents may not participate. Any refund or transfer remains subject to the cancellation terms on this page and any course-specific written terms.

Participant cancellations and transfers

• 14 or more calendar days before the course: Request a refund, transfer to another scheduled date, or receive a course credit.
• 7–13 calendar days before the course: Request one transfer to another scheduled date or a course credit. Cash refunds are not normally available.
• Fewer than 7 calendar days before the course or a no-show: The registration is nonrefundable and nontransferable.

To request a change, contact OSS in writing with the participant name, course, date, and requested resolution. When a refund is approved, OSS will initiate it to the original payment method within five business days. The participant's bank or card provider may require additional processing time.

Minimum enrollment, OSS cancellations, and schedule changes

Some courses require a minimum number of registered students. If minimum enrollment is not met, OSS may cancel, combine, or reschedule the course. Affected registrants may transfer to another scheduled date, receive a course credit, or receive a full refund of the course fee.

If OSS cancels a course for another reason, the registrant may choose a full refund, transfer, or course credit. If OSS reschedules a course and the new date does not work, the registrant may choose a full refund or course credit.

Dates, locations, instructors, and course details may change when reasonably necessary for safety, weather, range access, enrollment, or operational requirements. OSS is not responsible for personal travel, lodging, ammunition, equipment, lost wages, or other participant expenses, except where required by law.

Arrival and mandatory safety brief

Participants must arrive by the time stated in the course confirmation. The opening safety brief is mandatory. A late participant who misses required safety or administrative material may be denied participation and is not normally entitled to a refund or transfer. Contact OSS as soon as possible if an unavoidable delay occurs.

Minors

A minor may participate only when the specific course permits it and OSS gives prior written approval. A parent or legal guardian must complete all required consent and release documents and must attend or remain on site when required by OSS, the facility, or applicable law.

Safety and conduct

Training may involve firearms, physical exertion, medical skills, outdoor conditions, animals, vehicles, tools, or other inherently hazardous activities. Participants must follow all laws, safety rules, facility rules, and instructor directions. Participants must arrive legally eligible, properly equipped, sober, and able to participate safely.

OSS may pause an activity or remove a participant for unsafe conduct, impairment, harassment, failure to follow direction, or failure to meet stated legal or course requirements. A participant removed for these reasons is not entitled to a refund.

Course completion does not guarantee proficiency, certification, licensure, employment, legal compliance, or a particular outcome. Each participant remains responsible for continued practice, sound judgment, lawful conduct, and understanding the laws that apply to them.

Medical training

Medical courses and materials are educational. They do not replace professional medical diagnosis, treatment, emergency services, protocols, licensure, or direction from a qualified medical professional or medical control. In an emergency, contact the appropriate emergency service and act within your training, authority, and applicable law.