Store Policies

Returns and refunds

You may request a return within 30 days after delivery. Returned merchandise must be unused, unworn, unwashed, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, email ac.owyheestrategic@gmail.com before sending anything back. Items returned without authorization may not be accepted.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after the return is received and inspected. A financial institution may require additional processing time.

Items that cannot be returned

• Custom, personalized, or made-to-order items identified as nonreturnable
• Gift cards and downloadable or digital products
• Items marked final sale
• Opened medical, first-aid, hygiene, or personal protective equipment

Shipping and delivery

Processing estimates shown at checkout or in an order confirmation are estimates, not guaranteed delivery dates. Made-to-order, customized, or supplier-fulfilled merchandise may require additional time. Orders are not processed on weekends or federal holidays.

Available shipping methods, charges, and estimated delivery windows appear at checkout. Carrier delays, weather, holidays, remote destinations, and circumstances outside OSS control may affect delivery.

The customer is responsible for a complete and accurate shipping address. Contact OSS immediately if an address is incorrect. Once fulfillment begins, a change may not be possible. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

International destinations available for an order appear at checkout. International customers are responsible for customs duties, import taxes, brokerage charges, and local fees unless checkout states otherwise.

Damaged, missing, or incorrect orders

Inspect the order after delivery. If an item is damaged, defective, missing, or incorrect, contact OSS promptly with the order number, a description, and photographs when applicable. OSS will review the issue and arrange an appropriate replacement, refund, or carrier claim.

Order terms

Prices are those shown at checkout when an order is submitted. Taxes and shipping are additional unless expressly included. OSS may correct a clear pricing or description error before fulfillment and will give the customer the choice to accept the correction or cancel the affected purchase for a refund.

Product appearance may vary slightly because of display settings, production methods, or normal manufacturing variation. OSS may refuse or cancel an order when reasonably necessary to address suspected fraud, inventory limits, a clear error, legal restrictions, or misuse of the website.