Refund policy

Return and Refund Policy

Last updated: August 4, 2026

Owyhee Strategic Solutions wants customers to receive the products and services they expected. This policy explains how returns, exchanges, cancellations, and refunds are handled.

Physical Merchandise

You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the item must be:

Unused, unworn, and unwashed
In the same condition in which it was received
Returned with its original tags and packaging, when reasonably possible
Accompanied by the order number or other proof of purchase

To start a return, email ac.owyheestrategic@gmail.com with your name, order number, the item you want to return, and the reason for the return.

Do not send an item back without authorization. Some OSS merchandise is produced or shipped through third-party fulfillment partners, so the correct return location may vary by item. Approved return instructions and the correct return address will be provided by email.

Our business mailing address is:

Owyhee Strategic Solutions

1414 Nishna Ave

Harlan, IA 51537

United States

This business address is not necessarily the authorized return location. Merchandise sent there without prior approval might be delayed, refused, or returned to the sender.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, incorrect address supplied by the customer, or another reason that is not the fault of OSS, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless:

OSS or a fulfillment partner shipped the wrong item;
The item arrived damaged, defective, or materially different from its description; or
A refund of shipping charges is required by applicable law.

When a return is required because of an OSS or fulfillment error, we will provide appropriate return instructions and, when applicable, a prepaid return label or reimbursement for reasonable return shipping costs.

We recommend using a tracked shipping service. OSS is not responsible for a customer return that is lost before reaching the authorized return location.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order when it arrives. Contact us within 14 calendar days if an item is damaged, defective, incorrectly produced, or different from what you ordered.

Include:

Your order number
A description of the problem
Clear photographs of the item, packaging, and shipping label when relevant

We will review the claim and determine whether the appropriate remedy is replacement, repair, refund, or another solution required by law.

For packages that appear lost in transit, contact us within 14 days after the carrier’s estimated delivery date.

For packages marked delivered but not received, first check the delivery location, household members, neighbors, property entrances, and the carrier. Contact us promptly if the package still cannot be located. We will assist with a carrier investigation when possible, but a carrier’s delivery scan does not automatically establish that OSS is responsible for theft or loss after delivery.

Exchanges

Exchanges are subject to product availability.

Contact us before returning an item for an exchange. In some cases, the fastest option will be to return the original item for a refund and place a new order for the preferred size, color, or product.

Any price difference and additional shipping charges may apply unless the exchange is required because OSS sent an incorrect or defective item.

Items That Cannot Normally Be Returned

Except where applicable law requires otherwise, we do not accept returns of:

Items that have been worn, washed, used, altered, or damaged after delivery
Personalized, customized, or specially produced items
Gift cards
Digital downloads or digital materials after access or delivery, where permitted by law
Items clearly marked “final sale”
Completed training, consulting, or other services
Course registrations governed by separate cancellation terms
Products returned without authorization or outside the applicable return period

A product that is otherwise nonreturnable may still qualify for a remedy if it arrived defective, damaged, incorrect, or nonconforming.

Refunds

We will inspect an authorized return after it is received and notify you whether the refund has been approved.

Approved refunds will be submitted to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If more than 15 business days have passed since we approved your refund, contact ac.owyheestrategic@gmail.com.

We may deduct from the refund:

Return shipping costs for customer-choice returns
Loss in value caused by use, damage, missing components, or handling beyond what was reasonably necessary to inspect the item
Other deductions permitted by applicable law and disclosed before the return

Refunds required because OSS cannot ship an order will include the amounts required by applicable law.

Order Cancellations

We cannot guarantee a cancellation or address change after production or fulfillment has begun. Made-to-order merchandise may enter production shortly after an order is placed.

When an unshipped order is successfully canceled, the amount charged for the canceled merchandise and any applicable shipping charges will be refunded to the original payment method.

Training and Course Registrations

Training registrations, private instruction, consulting, assessments, and other professional services may have cancellation and transfer terms stated on the applicable product page, proposal, invoice, registration agreement, or course confirmation. Those specific terms control when they differ from this policy.

Unless a separate agreement states otherwise:

Completed services are nonrefundable.
Failure to attend a scheduled course does not automatically qualify for a refund.
A participant removed for unsafe conduct, material rule violations, prohibited conduct, or failure to meet stated eligibility requirements is not entitled to a refund, except where required by law.
Requests to cancel or transfer a registration should be submitted as early as possible and will be reviewed based on expenses already incurred, available course capacity, and the applicable registration terms.
If OSS cancels a course, the registrant may choose a transfer to another available date, an account credit, or a full refund of the course fee.
If OSS reschedules a course and the registrant cannot attend the replacement date, the registrant may request a refund of the course fee.

Travel, lodging, ammunition, equipment, meals, lost wages, and other incidental expenses are not reimbursed unless OSS expressly agrees otherwise in writing.

Digital Products

Digital guides, plans, downloads, videos, or other electronic materials are generally nonreturnable after they have been accessed, downloaded, streamed, or delivered.

Contact us if a digital product is defective, inaccessible, duplicated, or materially different from its description. We will attempt to correct the issue and provide any remedy required by law.

European Union and Other Mandatory Consumer Rights

Nothing in this policy limits rights that cannot legally be waived.

Where European Union consumer law applies, an eligible consumer purchasing online generally has the right to withdraw from a qualifying purchase within 14 days without giving a reason. For goods, the period generally begins after delivery. For services, it generally begins when the contract is made.

The right of withdrawal may not apply to certain purchases, including qualifying personalized goods, fully performed services begun with the consumer’s required consent, or digital content supplied after the consumer has expressly agreed to immediate performance and acknowledged the loss of the withdrawal right.

Customers exercising a statutory withdrawal right must notify OSS clearly by email. Return instructions will then be provided. The customer is responsible for return shipping when allowed by law and when the product is not defective.

Mandatory rights concerning defective or nonconforming goods remain unaffected by this policy.

Consumers in other jurisdictions may also have cancellation, refund, warranty, or conformity rights that apply in addition to this policy.